Last updated: [21-10-2026] · Effective from: [21-10-2026]
These Terms of Use ("Terms") govern your access to and use of the KARTKAKA website [Website URL], the KARTKAKA mobile applications [App names] and all related services (together, the "Platform"). The Platform is owned and operated by KARTKAKA COMMERCE LLP, a limited liability partnership registered in India (LLPIN [LLPIN], PAN ABGFK3440F, GSTIN [GSTIN]), with its registered office at Bld No. C/7, Flat No. 504, Royal Township, Kamrej, Valak, Surat – 395006, Gujarat, India ("KARTKAKA", "we", "us", "our").
This document is an electronic record under the Information Technology Act, 2000 and the rules made under it, and is published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020. It does not require a physical or digital signature.
By accessing, browsing, registering on or buying through the Platform, you agree to these Terms, the Privacy Policy and the Return, Refund & Cancellation Policy. If you do not agree, do not use the Platform.
1.1 KARTKAKA is a marketplace e-commerce entity. It provides a technology platform where independent third-party sellers ("Sellers") list and sell products to buyers ("you", "User", "Buyer").
1.2 Unless a listing expressly states "Sold by KARTKAKA", the contract of sale is directly between you and the Seller. KARTKAKA is not the seller, does not own the products, and is not a party to that contract, except as required by law.
1.3 KARTKAKA acts as an intermediary under Section 2(1)(w) and Section 79 of the Information Technology Act, 2000, and facilitates payment collection, logistics and customer support for convenience.
1.4 Seller details (name, geographical address, GSTIN, customer-care contact, email and website where available), the country of origin of imported goods, and the Seller's return, refund, warranty and delivery terms are shown on each product page so you can make an informed decision before purchase.
2.1 You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872.
2.2 A minor may use the Platform only through a parent or legal guardian, who accepts these Terms on the minor's behalf and is responsible for all activity. We process a child's personal data only with verifiable parental consent, as set out in the Privacy Policy.
2.3 We may refuse access or terminate any account at our discretion, including where we believe eligibility conditions are not met.
3.1 You may need to register using your mobile number and/or email, verified by one-time password (OTP).
3.2 You must give true, accurate and complete information and keep it updated. You are responsible for all activity under your account and for keeping your credentials and OTPs confidential.
3.3 One person may hold only one Buyer account. Creating multiple accounts to misuse offers, coupons, cash-on-delivery, referral rewards or returns is prohibited.
3.4 Tell us immediately at [Support email] if you suspect unauthorized use. We are not liable for losses caused by your failure to protect your credentials.
4.1 Product descriptions, images, specifications, prices and availability are provided by Sellers. Sellers are responsible for their accuracy. KARTKAKA does not warrant that descriptions are error-free, but will act on reported errors.
4.2 All prices are in Indian Rupees and include applicable taxes unless stated otherwise. The total price, including delivery charges, convenience fees and any other charges, is shown at checkout before you confirm the order.
4.3 Where a discount is advertised, the reduced price is shown together with the prior price, being the lowest price of that product in the 30 days before the discount was announced.
4.4 Sponsored or promoted listings are clearly labelled "Sponsored". Search results are ranked on parameters published at [Ranking parameters URL], listed in descending order of significance.
4.5 In case of an obvious pricing or listing error (for example, a product priced far below its market value due to a technical or typographical mistake), KARTKAKA or the Seller may cancel the order and issue a full refund, even after confirmation. No cancellation charge applies in such a case.
5.1 Your order is an offer to buy. A contract is formed only when the Seller dispatches the product and you receive a shipment confirmation. An order acknowledgement is not an acceptance.
5.2 You confirm each purchase through an explicit affirmative action (such as tapping "Place Order"). We do not use pre-ticked boxes to record consent.
5.3 KARTKAKA or the Seller may decline or cancel an order, with a full refund, for reasons including: stock unavailability, pricing errors, failed address verification, suspected fraud, unusual order quantities indicating resale, or violation of these Terms.
5.4 We may limit order quantities per user, per household, per address or per payment instrument.
5.5 Products are sold for personal consumption only and not for resale, unless sold through a designated business-buyer programme.
6.1 Accepted methods include UPI, debit and credit cards, net banking, wallets, EMI, pay-later products and cash on delivery ("COD"), as shown at checkout. Payments are processed by RBI-authorised payment aggregators and gateways [Gateway names].
6.2 KARTKAKA does not store your full card details. Card data is handled by the payment gateway in line with RBI tokenisation norms.
6.3 COD may be restricted or withdrawn for any user, pin code, product or order value, including for users with a history of refused deliveries or COD abuse.
6.4 You authorise KARTKAKA to collect payments on behalf of Sellers and to remit them to Sellers after deducting its fees and applicable tax collected at source under Section 52 of the CGST Act, 2017.
6.5 If a payment is reversed by a chargeback that we find to be unjustified after delivery, we may recover the amount from you, suspend your account and take legal action.
7.1 Delivery is made through KARTKAKA's logistics partners or the Seller's own couriers. Estimated delivery dates are shown at checkout and are estimates, not guarantees.
7.2 Risk of loss passes to you on delivery to the address you gave. Title passes from the Seller to you on delivery.
7.3 Check the package at delivery. Do not accept a package that is visibly tampered with, open, or damaged; refuse it and report it to us.
7.4 Some orders need an OTP at delivery. Sharing the delivery OTP confirms that you received the package in good outer condition.
7.5 If delivery fails three times because you were unavailable, gave a wrong address, or refused a COD order without valid reason, the order will be cancelled. We may then restrict COD or your account.
Returns, refunds, replacements and cancellations are governed by the KARTKAKA Return, Refund & Cancellation Policy, which forms part of these Terms. Nothing in that policy limits your right to a refund or replacement for products that are defective, deficient, damaged, wrong, spurious, not as described, or not delivered on the promised date (except due to force majeure).
9.1 Product warranties and guarantees are provided by the manufacturer or Seller, as stated on the product page and the warranty card. Warranty claims are serviced by the brand's authorised service centres unless stated otherwise.
9.2 Except as expressly stated, KARTKAKA gives no warranty of its own on products sold by third-party Sellers.
You agree not to host, display, upload, modify, publish, transmit, store, update or share any information that, in terms of Rule 3(1)(b) of the IT Intermediary Rules, 2021:
You also agree not to:
11.1 To protect Users and Sellers, KARTKAKA uses automated and manual fraud checks on orders, payments, returns and reviews.
11.2 If we reasonably suspect fraud, abuse or a breach of these Terms, we may, with or without notice:
11.3 A refund withheld under this clause for a genuinely defective, damaged or wrong product will be released once the investigation finds the claim genuine. You may contest any action through the Grievance Officer.
12.1 Reviews must be honest, based on genuine use, and must disclose any incentive received. We follow IS 19000:2022 on online consumer reviews.
12.2 We may moderate, refuse or remove content that violates these Terms. We do not suppress genuine negative reviews.
12.3 By posting content, you grant KARTKAKA a non-exclusive, royalty-free, worldwide, perpetual licence to use, reproduce, display and adapt it in connection with the Platform.
13.1 The KARTKAKA name, logo, Platform design, software and content (excluding Seller content) belong to KARTKAKA COMMERCE LLP and are protected under Indian law.
13.2 You may not copy, reproduce, frame or use them without our prior written consent.
13.3 To report infringing listings, write to [IP email] with proof of ownership. We act on valid notices within the timelines under the IT Intermediary Rules, 2021.
14.1 Offers, coupons, cashback and loyalty or membership benefits are subject to their own terms, may be withdrawn or changed at any time, have no cash value, and cannot be transferred.
14.2 Cashback is credited only after the return window closes and is reversed if the order is returned or cancelled.
14.3 KARTKAKA wallet balance (if offered) is subject to RBI rules on prepaid payment instruments and the separate wallet terms.
15.1 The Platform is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free service.
15.2 To the fullest extent permitted by law, KARTKAKA is not liable for indirect, incidental, special, consequential or punitive damages, loss of profits, data or goodwill.
15.3 KARTKAKA's total liability to you for any claim arising from a transaction is limited to the amount you paid for that order.
15.4 Nothing in these Terms excludes liability that cannot be excluded under the Consumer Protection Act, 2019 or other applicable law.
You agree to indemnify and hold harmless KARTKAKA COMMERCE LLP, its partners, employees and agents from claims, losses, penalties and legal costs arising from your breach of these Terms, your violation of any law or third-party right, or any fraudulent activity through your account.
The Platform may link to third-party websites, payment, logistics or financing services. Their own terms apply, and KARTKAKA is not responsible for them.
KARTKAKA is not liable for delay or failure caused by events beyond reasonable control, including natural disasters, epidemics, war, riots, strikes, government action, network failure or carrier disruption.
We may suspend or terminate your access at any time for breach of these Terms or as required by law. You may close your account by writing to [Support email]. Pending orders, refunds and obligations survive termination.
We may update these Terms. Material changes will be notified on the Platform or by email at least 7 days before they take effect. Continued use after that date means you accept the updated Terms.
21.1 These Terms are governed by the laws of India.
21.2 Subject to clause 21.3, the courts at Surat, Gujarat have exclusive jurisdiction.
21.3 Nothing here limits your right as a consumer to approach the appropriate Consumer Disputes Redressal Commission, the National Consumer Helpline (1915 / consumerhelpline.gov.in) or the e-Daakhil portal.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the IT Intermediary Rules, 2021, KARTKAKA has appointed:
Grievance Officer Name: Mahesh Parsana Designation: Grievance Officer - KARTKAKA COMMERCE LLP, Bld No. C/7, Flat No. 504, Royal Township, Kamrej, Valak, Surat – 395006, Gujarat Email: grievance@kartkaka.com, Monday–Saturday, 10:00–18:00 IST
The Grievance Officer will acknowledge your complaint within 48 hours, give you a copy of the complaint as recorded, and resolve it within one month of receipt. Complaints about unlawful content will be acted on within the timelines in the IT Intermediary Rules, 2021.
Nodal Officer (Consumer Protection compliance): Sonal Parsana, grievance-Nodal@kartkaka.com
Customer care: Customersupport@kartkaka.com ·
23.1 These Terms, the Privacy Policy and the Return, Refund & Cancellation Policy are the entire agreement between you and KARTKAKA about the Platform.
23.2 If any provision is held invalid, the rest remains in force.
23.3 Our failure to enforce a right is not a waiver of it.
23.4 You may not assign your rights under these Terms. We may assign ours to an affiliate or successor.
23.5 If these Terms are translated, the English version prevails.
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